Mitchell Martin
Our client, a multinational electronics company, is seeking a Operations Manager 2Location:
Ridgefield Park, NJPosition Type:
ContractJob
Summary:
The primary objective of the Operations Manager II is to support Client Customer Care mobile Product Liability operation program management activities including project plan creation, resource planning, and project status monitoring & reporting.
The goal of the Operations Manager is to lead various functions and projects and support initiatives on-time, in-scope in a time sensitive environment.
To achieve the highest project performance, the person in this position is expected to maintain effective and timely communication with key stakeholders and leaders within the department, team, and cross-department where applicable.
Job
Responsibilities:
Collaborate with team members in the Customer Care departmentGenerate daily/weekly/monthly reports, with analysis and recommendationsManage 4-7 ongoing and ad-hoc projects that may include KPIs and MetricsEnsure that all projects have required documentation as they move through the project tollgatesCollaborate with project/program developers and business leads to keep project in scopeCommunicate to Product Liability leadership on project status and escalation/decision pointsNew product launching risk management related specifically to product liabilityWorks cross functionally with HQ teams in Korea and SEA operations to manage all possible risks
Qualifications:
3-5 years of hands-on operations and project management experienceExpertise in MS, Excel, and PPTProven capability to analyze data and develop a course of actionProven ability to prioritize and manage multiple projects, meet deadlines and drive to resolutionProcess, procedure, strategic planning and project development experienceExperience working with and influencing cross-functional teams.
Experience communicating with mid to top-level leaders (status reports, emails, presentations, F2F)Experience working within the wireless and home appliance industry a plusExperience with product development or testing a plusExperience working in a complex and wide organization and departmentPMP certification a plus, Six Sigma certification a plusTakes project ownership and possess leadership qualities with an entrepreneurial approachPrevious experience in mobile or consumer electronics preferred but not necessaryBilingual English and Korean highly requiredSkills:
Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasksApply critical thinking and imaginative solutions to analyze and present solutions to challenges based on dataCommunicate professionally both verbally and through written correspondenceExplain reports and analysis to all levels of the organizationAbility to think analytically and deep attention to detailProject management skills advantageousNumbers and processes oriented (analytical skills)Initiative and can do attitude, Ownership with InitiativeFlexible, self-motivated, self-organized self-directed, and results-orientedExcellent verbal and written communication skillsCustomer service focus with excellent relationship management skillsAbility to effectively engage with and facilitate collaboration with diverse groups/stakeholdersDemonstrated ability to interact with peers, supervisors, managers and senior managementTeam oriented, but able to work independently and manage multiple tasksAble to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely mannerCapability of storytelling visually and speaking to small groups 5-10 peopleTop 3 must-have skills/requirements:
3-5 years Operations and Project Management experience, English and Korean Bilingual verbal and written communications, Perform quantitative analysis with advanced skill with Excel and PPTEducation:
Bachelor's Degree; MBA or Masters-level degree a plus but not required (or equivalent experience)About the Company:
Mitchell MartinOUR FOCUS IS GROWTHIt's not just about filling job openings.
It's about enabling growth and inspiring success.
That's what we do.
Mitchell Martin is one of the nation's largest staffing companies, with offices throughout the US as well as in India and the Philippines.
We help drive success for both people and companies by helping them achieve positive growth.
We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.
Company Size:
100 to 499 employeesIndustry:
Staffing/Employment AgenciesFounded:
1984Website:
https:
//www.
mitchellmartin.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
Ridgefield Park, NJPosition Type:
ContractJob
Summary:
The primary objective of the Operations Manager II is to support Client Customer Care mobile Product Liability operation program management activities including project plan creation, resource planning, and project status monitoring & reporting.
The goal of the Operations Manager is to lead various functions and projects and support initiatives on-time, in-scope in a time sensitive environment.
To achieve the highest project performance, the person in this position is expected to maintain effective and timely communication with key stakeholders and leaders within the department, team, and cross-department where applicable.
Job
Responsibilities:
Collaborate with team members in the Customer Care departmentGenerate daily/weekly/monthly reports, with analysis and recommendationsManage 4-7 ongoing and ad-hoc projects that may include KPIs and MetricsEnsure that all projects have required documentation as they move through the project tollgatesCollaborate with project/program developers and business leads to keep project in scopeCommunicate to Product Liability leadership on project status and escalation/decision pointsNew product launching risk management related specifically to product liabilityWorks cross functionally with HQ teams in Korea and SEA operations to manage all possible risks
Qualifications:
3-5 years of hands-on operations and project management experienceExpertise in MS, Excel, and PPTProven capability to analyze data and develop a course of actionProven ability to prioritize and manage multiple projects, meet deadlines and drive to resolutionProcess, procedure, strategic planning and project development experienceExperience working with and influencing cross-functional teams.
Experience communicating with mid to top-level leaders (status reports, emails, presentations, F2F)Experience working within the wireless and home appliance industry a plusExperience with product development or testing a plusExperience working in a complex and wide organization and departmentPMP certification a plus, Six Sigma certification a plusTakes project ownership and possess leadership qualities with an entrepreneurial approachPrevious experience in mobile or consumer electronics preferred but not necessaryBilingual English and Korean highly requiredSkills:
Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasksApply critical thinking and imaginative solutions to analyze and present solutions to challenges based on dataCommunicate professionally both verbally and through written correspondenceExplain reports and analysis to all levels of the organizationAbility to think analytically and deep attention to detailProject management skills advantageousNumbers and processes oriented (analytical skills)Initiative and can do attitude, Ownership with InitiativeFlexible, self-motivated, self-organized self-directed, and results-orientedExcellent verbal and written communication skillsCustomer service focus with excellent relationship management skillsAbility to effectively engage with and facilitate collaboration with diverse groups/stakeholdersDemonstrated ability to interact with peers, supervisors, managers and senior managementTeam oriented, but able to work independently and manage multiple tasksAble to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely mannerCapability of storytelling visually and speaking to small groups 5-10 peopleTop 3 must-have skills/requirements:
3-5 years Operations and Project Management experience, English and Korean Bilingual verbal and written communications, Perform quantitative analysis with advanced skill with Excel and PPTEducation:
Bachelor's Degree; MBA or Masters-level degree a plus but not required (or equivalent experience)About the Company:
Mitchell MartinOUR FOCUS IS GROWTHIt's not just about filling job openings.
It's about enabling growth and inspiring success.
That's what we do.
Mitchell Martin is one of the nation's largest staffing companies, with offices throughout the US as well as in India and the Philippines.
We help drive success for both people and companies by helping them achieve positive growth.
We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.
Company Size:
100 to 499 employeesIndustry:
Staffing/Employment AgenciesFounded:
1984Website:
https:
//www.
mitchellmartin.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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