Customer Service Department Manager
Mai Placement Mai Placement Ridgefield Park, NJ Ridgefield Park, NJ Full-time Full-time $130,000 - $150,000 a year $130,000 - $150,000 a year Customer Service Department Manager Ridgefield Park, NJ (In-Person) 120-150k Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers.
Job Description:
As the Customer Service Department Manager, you'll spearhead our team of 40
customer service representatives, both on-site and remote, handling phone, live chat, and email support.
Your primary objective is to ensure unparalleled service and satisfaction for our online sales customers.
Key
Responsibilities:
Take full ownership of the customer service department, leveraging previous experience in leadership roles.
Infuse energy and enthusiasm into the team to drive performance and morale.
Strategically manage and prioritize tasks to optimize departmental efficiency.
Make informed decisions to enhance service quality and exceed Key Performance Indicators (KPIs).
Empower team members to take ownership of their responsibilities and make decisions.
Oversee employee schedules for chat and phone support, ensuring coverage and efficiency.
Utilize a ticketing project management system to streamline workflows and track progress.
Cultivate strong relationships with each team member to foster a familial and supportive work environment.
Leverage analytical skills to study the full picture and make strategic decisions.
Resolve complex customer issues promptly and effectively to ensure customer satisfaction.
Lead efforts to improve service processes and streamline operations for increased efficiency.
Analyze data to gain insights into customer behavior and identify opportunities for improvement.
Develop and implement training programs to enhance the skills and performance of the customer service team.
Excel proficiency is essential for analyzing data and generating insightful reports.
Qualifications:
Demonstrated experience in leadership roles, particularly in customer service or related fields preferred.
Exceptional leadership and communication skills to inspire and guide a diverse team.
Proficiency in customer service software to effectively manage multi-channel support preferred.
Adaptability in a fast-paced online sales environment, with a focus on continuous improvement.
Previous experience in analyzing data and reporting to drive departmental performance.
If you're ready to lead a dynamic team and drive exceptional customer service, we invite you to apply.
Email your resume to email protected Refer a friend and get between $500-$1000 referral bonus once they are hired Job Type:
Full-time Pay:
$130,000.
00 - $150,000.
00 per year
Benefits:
Health insurance Paid time off Experience level:
2 years 4 years 5 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work Location:
In person As the Customer Service Department Manager, you'll spearhead our team of 40
customer service representatives, both on-site and remote, handling phone, live chat, and email support.
Your primary objective is to ensure unparalleled service and satisfaction for our online sales customers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
As the Customer Service Department Manager, you'll spearhead our team of 40
customer service representatives, both on-site and remote, handling phone, live chat, and email support.
Your primary objective is to ensure unparalleled service and satisfaction for our online sales customers.
Key
Responsibilities:
Take full ownership of the customer service department, leveraging previous experience in leadership roles.
Infuse energy and enthusiasm into the team to drive performance and morale.
Strategically manage and prioritize tasks to optimize departmental efficiency.
Make informed decisions to enhance service quality and exceed Key Performance Indicators (KPIs).
Empower team members to take ownership of their responsibilities and make decisions.
Oversee employee schedules for chat and phone support, ensuring coverage and efficiency.
Utilize a ticketing project management system to streamline workflows and track progress.
Cultivate strong relationships with each team member to foster a familial and supportive work environment.
Leverage analytical skills to study the full picture and make strategic decisions.
Resolve complex customer issues promptly and effectively to ensure customer satisfaction.
Lead efforts to improve service processes and streamline operations for increased efficiency.
Analyze data to gain insights into customer behavior and identify opportunities for improvement.
Develop and implement training programs to enhance the skills and performance of the customer service team.
Excel proficiency is essential for analyzing data and generating insightful reports.
Qualifications:
Demonstrated experience in leadership roles, particularly in customer service or related fields preferred.
Exceptional leadership and communication skills to inspire and guide a diverse team.
Proficiency in customer service software to effectively manage multi-channel support preferred.
Adaptability in a fast-paced online sales environment, with a focus on continuous improvement.
Previous experience in analyzing data and reporting to drive departmental performance.
If you're ready to lead a dynamic team and drive exceptional customer service, we invite you to apply.
Email your resume to email protected Refer a friend and get between $500-$1000 referral bonus once they are hired Job Type:
Full-time Pay:
$130,000.
00 - $150,000.
00 per year
Benefits:
Health insurance Paid time off Experience level:
2 years 4 years 5 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work Location:
In person As the Customer Service Department Manager, you'll spearhead our team of 40
customer service representatives, both on-site and remote, handling phone, live chat, and email support.
Your primary objective is to ensure unparalleled service and satisfaction for our online sales customers.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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