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Center Administrator


Position Title: Center Administrator
Reports To: Franchise Owner or General Manager
Key Interfaces: Owner, General Manager, Education Director, Education Counselors, Accountant, Instructors, Outside Vendors, Online Trading Academy Franchise Corporation

Job Responsibilities

Assist the Owner/General Manager and sales team with a variety of administrative duties including telephone support, calendar scheduling, travel arrangements, document preparation, and general office management functions.
Support sales process by preparing materials, greeting and registering seminar and class attendees, maintaining an inventory of manuals and products, preparing various operations and sales reports and ensuring that the sales database is accurate and up to date.
Process registrations in Salesforce.com and invoicing in QuickBooks.
Coordinate activities including marketing, training, and scheduling of classes, instructors, and events.
Manage vendor relationships including office, break room, catering, and facility suppliers.
Greet and assist incoming guests, customers, and vendors.
Organize office, classroom, and break room and maintain supplies and equipment.
Sort and distribute mail; prepare outgoing mail and FedEx packages.
Serve as the contact person to the building maintenance department and service vendors when needed.
This should be used as a guideline. Each center should customize the job description for Center Administrators to what fits their needs best.

Experience, Education and Qualifications:

Excellent telephone and customer service skills; ability to greet customers and ensure they feel welcome and comfortable.
Must be a self starter who is well organized and can work without a lot of direct supervision; able to ask for direction or additional help when needed.
Excellent verbal and written communication skills.
Comfortable with multi-tasking and managing multiple priorities and/or projects at the same time while maintaining a positive and outgoing attitude.
Previous work experience in a sales administration role or as an executive assistant in a sales organization is desired.
Strong computer skills using Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) required.
Experience with sophisticated sales contact management system Salesforce.com or similar desired.
Experience with fundamentals of accounts and knowledge of QuickBooks preferred.
Familiarity with office equipment such as copiers, fax machines, phones, and computers required.
High School diploma required; some college and college degree highly desirable.

Physical Requirements:

Must have reliable transportation for running errands.
Minor lifting and carrying of supplies.
Some weekend work will be necessary for Saturday seminars.


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