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Sr Manager Process Innovation II

General Description
Senior Program Manager Job descriptionIf you love the idea of being at the center of change; if you get a buzz from helping create truly cool digital experiences for millions of people worldwide; if you get a rush knowing that your program management skills are working toward creating smarter, and more gratifying, moments in the lives of others; and, if you want to work in a place like no other in our industry, you'll love working in Samsung Customer. We're looking for an experienced Program Manager to join our team to lead customer care experiences across the diverse Samsung product portfolio. We're looking for people passionate about creating the best possible Samsung ownership experience for our customers. You will assist in driving the program from initial concept all the way through a world-class implementation, and take it to production. You will work with a team of designers, engineers, business development and content partners defining and managing the program lifecycle. You are responsible for bringing the needs of the business into reality through products and services that focus on customer support.The Program Manager will be responsible for working with various internal and external stakeholders, including senior staff and department managers, taking full responsibility for the identification, definition, analysis, prioritization and ongoing refinement of the program requirements, and to communicate those requirements to internal and external stakeholders. Primary Responsibilities;• Collaborate with key stakeholders, including management, engineering, design, and research (or consumers directly), to define, develop, shape and refine business requirements. • Define, prioritize, and clarify business requirements; working with business and operations stakeholders to understand use cases, features, business & technical domain rules and overall product goals . • Communicate priorities based on well-defined and measured business cases• Develop deliverables, and milestones, and manage that timeline with corresponding reports that are sent and presented to broad range of recipients• Prepares and presents the business case supporting a particular product(s) associated with the product line and/or product family to any audience.• Navigate internal workings of a large global company to bring products through many levels of review, approval, QA, roll-out, and iterative updates• Reviews and analyzes data from all sources, e.g., customer requirements, market analysis data, revenue numbers. Analyzes and understands competitors and their products as well as potential partner relationships for the product along with Business Development
Necessary Skills / Attributes
Desired Skills and Experience•12 to 15+ years of experience and degree in CS, business, engineering or relevant area•Relevant industry experience in program, project and product management.•Understanding of how to build and manage project schedules•Experience managing programs(s) in a larger organization, particular software in a hardware company•Experience managing entire lifecycle of products•Meet eligibility requirements to work in the US•Must be willing to travel 25% •This position will report into the Head of Programs for Customer Care
Company Information
SAMSUNG ELECTRONICS AMERICA BIG THINGS HAPPEN HERE. The amazing products for which Samsung is known world-wide are the results of the amazing people who work here. Their talent, creativity, dedication, and commitment to innovation are what make us who we are. To continue to be a world leader in technology, we focus on attracting the best talent available and offer a corporate culture in which every individual can challenge themselves to discover how good they are, and how great they can become. Headquartered in Ridgefield Park, NJ, and with offices in Richardson, TX and Palo Alto, CA, Samsung Electronics America, Inc. (SEA) is a wholly-owned subsidiary of Samsung Electronics Co. Ltd. and a world leader in technology. We market a broad range of award-winning consumer electronics, smartphones, information systems, and home appliances. Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry. Our company is currently ranked #7 in Interbrand's "100 Best Global Brands," and named #3 on the Boston Consulting Group list as one of the world's most innovative companies in 2014. At Samsung we work hard – every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Imagine working for a global company that is a world leader in innovation, in an environment where exciting things happen every day. Imagine working with an amazing group of visionaries/ individuals who make products that bring joy to millions of people across the globe every single day. Imagine where you want to be, and who you want to be. At Samsung...the possibilities are limitless. Apply today and find out why LinkedIn ranked us as one of North America's Most InDemand Employers in 2014. To this end, we follow various protocols during the recruitment process, including but not limited to, avoiding the inadvertent disclosure of confidential information of the applicant's former employer.Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.

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