Risk Management Senior Manager - Product (325592)

Risk Management Senior Manager - Product (325592)
Regular Full-Time
# Samsung Electronics America _,Ridgefield Park New Jersey_
Feb 5, 2018
# General Description
Responsible for manage overall potential risk elements and process in Samsung?s customer care, including sensing, auditing, evaluating, and setting improvement plans for the consumer electronics and mobile handset market. To succeed, the incumbent will have to identify and leverage all possible information sources, both internal and external. Provide professional analytical support in the collection, evaluation, and reporting of the corrective actions of internal risk management process and operation. Strive to become the expert on operation process, the business stake holders and related public organizations. Incumbent will also develop and report the Samsung?s overall risk management status, including customer PL case progress in both consumer electronics and mobile handset market. Job has higher autonomy to direct some level of reasoning and logical analyses in order to form solutions to problems.
Functions as overall Consumer Electronic (CE) or Mobile (IM) market risk management expert of Samsung. Identifies and cultivates external sources, including government policy and regulations, to better understand the market and our directions. Collect, analyze, and report on the corrective as well as preventive actions of our process including PL, and media exposure, etc. Work with internal and external sources to gather and organize comprehensive data that related to potential risk areas. Direct communication and collaborative work regarding CS risk are one of major responsibilities. Work with product liability teams to understand the CE and IM issues, new policy and service roll-outs to provide tactical and strategic level risk and liability recommendations. Closely work with insurance agency and law firm to manage urgent cases and participate on site investigation if necessary. The incumbent will be major communication channel with HQ, legal and PR departments in North American HQ , Samsung Electronics America and Samsung Electronics Canada Americas for major risk and PL cases. Develop weekly/monthly competitive updates to management in responsible areas. Facilitate issues and PL cases between organizations and departments to resolve and minimize brand and customer claims. Prepare competitive analyses on an ongoing basis. Prepare white papers and strategic alerts for management and to process owners.
# Necessary Skills / Attributes
+ Bachelor's Degree with 12-15 years of directly related experience is required.
+ Prior experience in mobile and CE product industry or corporate level risk management field.
+ Also product quality management related official institution or government experience is highly valued.
+ Strong written and verbal communication and analytical skills required.
+ Demonstrated ability to lead virtual teams in task management and execution.
+ Experience developing strategic presentations using a variety of PC applications.
+ Develop and maintain excellent proactive and reactive working relationships with all levels within and outside the company.
+ Plan, organize, and prioritize multiple complex assignments and projects.
+ Read and interpret detailed and complex market research & trend documents, media materials, and contracts (or related documents) based on corporate legal, marketing and service standards and philosophy.
+ Demonstrated exemplary performance in both oral and written communication modes for both internal and external personnel at all levels, especially in the customer service, customer experience and risk management areas of clients, prospects, and within Samsung North America.
Physical/Mental Demands and Conditions
Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. Machines, tools, equipment, and work aids include printers, copiers, faxes, and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.
# Company Information
Since being established in 1969, Samsung Electronics has grown into one of the world?s leading technology companies and has become recognized as one of the top 10 global brands. Samsung is currently ranked #2 on Forbes? ?Most Reputable Tech Companies? for 2016 and #6 on Interbrand?s "Best Global Brands? list for 2017.Our network extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry.
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today?s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America?s fastest growing home appliance brands.
Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As part of our Samsung Gives philanthropic platform, we offer companywide Days of Service, a volunteer time off program, and an employee giving match program, so our employees can support causes that are closest to their hearts and choose how they want to give back. Since 2002, Samsung has provided more than $46 million to more than 1,000 public schools and community organizations in the United States through its many citizenship initiatives, including the STEAM-education based Solve for Tomorrow Contest.
At Samsung we work hard every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Apply today and find out why LinkedIn ranked us as one of North America?s Most InDemand Employers in 2015.
Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.

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