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Process Innovation Manager

Position Summary
What is Process Innovation?
Process Innovation (PI) delivers results to all divisions within Samsung Electronics America (Mobile and Consumer Electronics). As a shared service across functional areas, PI leads business units in analyzing, developing, and implementing innovative solutions and systems. Broad reach and influence within the company and its process make PI an ideal organization for understanding the telecom and consumer electronics business from inside out. The atmosphere within the team is high speed, high intensity, and high expectations.
Who is the ideal candidate for Process Innovation?
The ideal candidate is passionate about using data driven methods for solving complex problems. Interaction with subject matter experts and management to understand situations and develop solutions consistent with our business strategies is a critical component for success. Additionally, the candidate consistently searches for ways to improve management vision by designing processes, tools, and systems to assist in the decision making. The candidate strives for excellence in all aspects, setting the bar as a role model for the rest of the company.
Position Summary
Lead process innovation through project management and execution to achieve operational excellence with focus on Retail Operations. Identifies root cause to problems and uses data driven approaches to solve them. Extensive interaction with senior management and subject matter experts, to identify problems and analyze information to develop and implement business processes and solutions consistent with our business strategies. PI?s role encompasses all projects from top management based on the company needs and should go above and beyond assigned responsibility to support.
Role and Responsibilities
Key Responsibilities
+ Manage large-scale company process improvements and initiatives for major businesses (focus on Retail) that include project management, process design, development and implementation
+ Set up and manage Retail KPIs by working with the business owners or senior leadership teams to establish continuous performance and quality improvement efforts
+ Manage the project technical and operational teams to achieve the project objectives through effective management skills.
+ Define the scope of the project in collaboration with business owners to create a detailed work plan for implementation and stabilization.
+ Maintain and improve existing Retail systems and processes continuously to evolve with the changing business strategies, and ensure to bring up to the industry standards
+ Provide training and continuous monitoring during and after project completion to ensure compliance with the changed process
+ Manage cross functional teams that gather information to identify improvement strategies by understanding the organization structure and being able to navigate the organization to effectively drive change management
+ Acquire data and analyze results using statistical techniques, interpret trends or patterns in complex data sets, and work with management to develop Reporting and Analytical solutions (Retail/Store Mapping)
+ For any issues or problems, perform deep dive analysis and research to find root cause and appropriate corrective actions to resolve the issue, optimize process and provide governance
+ There is no limitation to scope and services PI provides to the company in its efforts to become Best in Class company with premium systems and optimum processes to support its advancement
Skills and Qualifications
Background/Experience
+ Bachelor?s degree (BA or BS). MBA or Master?s Degree is preferred but not mandatory
+ Minimum 5 to 10 years of experience in the job offered or occupation performing project management, budget management, and financial and operational analysis or audits
+ Experience in financial and operational analysis and presentation to executive management teams
+ Demonstrated ability to identify areas of process improvement and managing improvement projects
+ Experience in business process review and analysis, managing departmental and project budgets
Necessary Skills/Attributes
The following skills and abilities must be demonstrated at a proficient level:
+ Ability to structure and perform complex analysis within excel and related BI tools such as Tableau
+ Ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments
+ Ability to cultivate strong collaborative working relationships and contacts within a work group, across other company functions and with external organizations
+ Ability to work in a fast-paced environment and to manage progress for multiple activities at once
+ Ability to learn new business processes quickly and efficiently as well as champion project requirements and needs on behalf of business owners
+ Ability to work independently as well as in a team environment in order to achieve team goals and complete assignments within established deadlines
+ Excellent written and verbal communication, especially pertaining to sales, operations, marketing, logistics, and financial functions
+ Demonstrated effective writing, presentation, public speaking and training skills
+ Detail oriented person with strong leadership experience, willing to take on a challenge
+ Ability to train and mentor junior employees for team culture and improve skill sets for overall team
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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969 , Samsung Electronics has grown into one of the world?s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).


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